Policies

Returns & Refunds

We take care to package and send our products in good condition. If there's an issue with your order, we're happy to assist.

Returns are eligible within 24 hours of delivery for incorrect or damaged items.

Approved refunds are processed to your M-Pesa or original payment method within 3 working days.

We replace damaged or wrong items at no extra cost — our rider will collect and deliver the correct order.

Returns

Returns are eligible within 24 hours of delivery in the following cases:

An incorrect item was delivered, different from what was ordered

The item arrived damaged

To be eligible for a return, the item must be:

Unused and in the same condition as received

In the original packaging

Reported within 24 hours of delivery

Important: Please contact us before returning any item so we can verify the order details and guide you through the process.

Refunds are initiated under the following circumstances:

The ordered product(s) are sold out

The delivery destination is outside our shipping zones

M-Pesa or Original Method

Processed to your payment source

Within 3 Working Days

From the date of approval

Shipping fees are non-refundable, unless the refund is due to an error on our part.

We only replace items if the product is damaged, defective, or a wrong item was delivered.

We verify the order details and the reported issue

A rider from our team collects the item(s)

The correct item(s) are delivered to you

Exchanges are typically completed within 2 working days. During sale periods, processing times may be slightly longer.

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

To maintain product quality and content integrity, these items cannot be returned:

Used books and card games

Digital downloads

Gift cards