Question 1

What age group are Rhema products suitable for?

Accepted Answer

Our children's books are designed for ages 3-6, using simple language and engaging visuals. Many adults also find meaning while reading alongside children. Our card games are generally suitable for teens and adults, depending on the game.

Question 2

Are the Bible verses quoted directly from Scripture?

Accepted Answer

Yes. All Scripture used in Rhema products is taken directly from the Bible, without paraphrasing unless otherwise stated.

Question 3

Do the card games include answers and verse references?

Accepted Answer

Yes. Where applicable, our games include clear answers and Scripture references to support learning and discussion.

Question 4

Are Rhema products meant for study or play?

Accepted Answer

Both. Our products are intentionally flexible; they can be used for light, fun engagement or slowed down into deeper study, reflection, and conversation.

Question 5

How do I make a purchase?

Accepted Answer

Making a purchase on our website is simple:

Browse our products and select the item(s) you'd like to purchase
Add the item(s) to your cart
Proceed to checkout
Enter your delivery details and choose your preferred payment method
Confirm your order and complete payment

Once your order is placed, you'll receive a confirmation and our team will begin processing it.

Question 6

What if I need help placing an order?

Accepted Answer

If you need help at any point, don't worry we're happy to help. Contact us via WhatsApp or email and our team will assist you with your order.

Question 7

Do you accept M-Pesa and other payment methods?

Accepted Answer

Yes. We accept M-Pesa and other available payment options as displayed at checkout.

Question 8

Can I change or cancel my order after placing it?

Accepted Answer

Once an order has been confirmed and processed, changes or cancellations may not be possible. If you need assistance, please contact us as soon as possible and we'll do our best to help.

Question 9

How long does shipping take?

Accepted Answer

Nairobi & within Kenya: 24-48 hours
International orders: 3-5 working days, depending on destination and courier

Question 10

What if my order is delayed?

Accepted Answer

While we aim to meet all delivery timelines, occasional delays may occur due to courier or external factors. If this happens, our team will communicate with you as needed.

Question 11

Do you ship internationally?

Accepted Answer

Yes. For international shipping inquiries, please contact us via email or WhatsApp. We ship through trusted couriers such as DHL, UPS, FedEx, or other reputable providers.

Question 12

How much does shipping cost?

Accepted Answer

Shipping costs are calculated based on your location and are shown before checkout, so you can review them before completing your order.

Question 13

What is your return policy?

Accepted Answer

Returns are accepted within 24 hours of delivery only if:

You received the wrong item, or
The item arrived damaged

Items must be unused and in original packaging.

Question 14

Are shipping fees refundable?

Accepted Answer

No. Shipping fees are non-refundable, unless the issue resulted from our error.

Question 15

What items are not eligible for return?

Accepted Answer

Opened or used books and card games, digital downloads, and gift cards are not eligible for return or exchange.

Question 16

Are Rhema products suitable as gifts?

Accepted Answer

Yes. Our books and games are commonly gifted for birthdays, baptisms, weddings, baby showers, holidays, and church events.

Question 17

Are your products available in stores?

Accepted Answer

Rhema products are currently available online and at our pick up points:

Pick up at Shop.21, Westlands Commercial Center (opposite Kenrail towers)
Pick up at CBD- G4, Pick & Drop Shelves, 3rd Floor, Kimathi House, Kimathi Street

We are open to partnering with select bookstores, churches, and retail spaces.

Question 18

Will you release more Bible games or books?

Accepted Answer

Yes. We are continually developing new Scripture-based games and books. To stay updated, we recommend joining our mailing list or following us on social media.

Question 19

Can I request a restock notification?

Accepted Answer

Yes. You may request a restock notification via the product page or by contacting us directly.

Question 20

Can I sell your products?

Accepted Answer

Yes. We welcome wholesale, stockist, and reseller inquiries from individuals, bookstores, churches, schools, and organisations that align with Rhema's values.

All Rhema products are copyright protected. Selling is permitted only for original, purchased physical products and does not include the right to copy, reproduce, modify, distribute digital versions, or create derivative works from our content.

If you're interested in selling Rhema products, please contact us through our Contact Us page with details about your organisation or platform.

Question 21

Can we partner to host a game night for our church or Bible study group?

Accepted Answer

Yes! We love this.

Rhema games are designed for shared engagement, and we're open to partnering with churches, Bible study groups, schools, and organisations to host game nights, Scripture engagement sessions, or learning events.

If you're interested, please contact us with:

Your group or church name
The type of event you're planning
Estimated number of participants

We'll be happy to explore how we can support your event.

Question 22

Is my personal information safe?

Accepted Answer

Yes. We comply with the Kenya Data Protection Act, 2019, and handle personal information responsibly. Please see our Privacy Policy for details.

Question 23

How do I contact Rhema?

Accepted Answer

You can reach us through our Contact Us page. We are happy to assist with any questions.

Frequently Asked Questions

Products & Content

Ordering & Payments

Orders & Shipping

Returns & Refunds

Gifting & Availability

Partnerships & Wholesale

Privacy & Support

Still have questions?